Payment Policy
Welcome to tuvvow.com! Jiaxing Xinhong New Energy Co., Ltd. is committed to creating a safe and convenient shopping experience for Australian consumers. The following content will introduce you to our payment policy, covering payment methods, payment security and exception handling. Please read it carefully before shopping.
I. Supported payment methods
Credit/debit card: We support mainstream credit and debit card payments such as Visa, MasterCard, American Express, etc. Simply fill in the card information accurately on the checkout page to quickly complete the payment.
Third-party payment platform: To provide you with more choices, we have connected to PayPal and other commonly used third-party payment platforms in Australia. When you choose third-party payment, the system will guide you to jump to the corresponding platform page, and you can complete the payment by following the prompts.
II. Payment process and confirmation
Payment process: Select the tool you like on tuvvow.com, add the product to the shopping cart, and enter the checkout page. Select the payment method, enter the necessary information as prompted by the system, and submit the payment instruction.
Payment confirmation: After the payment is successful, you will receive a confirmation email with the order details. If you do not receive a confirmation email, you can log in to tuvvow.com and check the order status in "My Orders".
III. Payment Security
Encryption technology: We use SSL encryption technology to encrypt all information you transmit during the payment process, such as credit card number, name, address, etc., to prevent information leakage and ensure payment security.
Compliance operation: Strictly comply with the Australian Payment Card Industry Data Security Standard (PCI DSS), undergo regular security audits, and ensure that the payment system meets industry security requirements.
IV. Refunds and Fees
Free shipping throughout the store: All orders enjoy free shipping services throughout Australia, and you do not need to pay extra shipping.
Refund policy: If you apply for free return and exchange within 30 days, the refund will be refunded according to the original payment method for orders that meet the return and exchange policy. Generally, refunds for credit card payments will be received within 7-10 working days, and the refund arrival time of third-party payment platforms shall be subject to the regulations of each platform.
V. Payment Abnormal Handling
Transaction Failure: If a transaction fails during the payment process, you can check the network connection and whether the payment information is filled in correctly, and try to pay again. If the problem is still not solved, you can contact us in the following ways:
Customer Service Hotline: +86 18339296005
Email: Send to service@tuvvow.com, please describe the payment abnormality in detail in the email.
Online Customer Service: Log in to tuvvow.com and click the online customer service icon in the lower right corner of the website to communicate with us in real time.
Duplicate Deductions: If you find that you have been deducted repeatedly, don't worry, please contact us in time. We will verify the situation and will refund you as soon as possible once the duplicate deductions are confirmed.
VI. Policy Updates
We reserve the right to update this payment policy at any time according to business development and market changes. After the policy is updated, it will be published on tuvvow.com, and the updated policy will take effect from the date of publication. Please check this policy regularly to understand the latest regulations.
We hope the above information can help you complete the payment smoothly. If you have any questions, please feel free to contact us. Our 24-hour customer service team will serve you wholeheartedly!
