Return and Exchange Policy​

Welcome to tuvvow.com! Jiaxing Xinhong New Energy Co., Ltd. has always been committed to providing high-quality tools and services to Australian consumers. In order to make your shopping worry-free, we have specially formulated the following return and exchange policy. Please read it carefully. ​

I. Scope of application​

This policy applies to all products you purchase through tuvvow.com. As long as you meet the corresponding conditions, you can apply for a return or exchange. ​

II. Return and Exchange Conditions​

(I) Return Conditions​

Time limit: You can apply for a return within 30 days from the date you receive the product. ​

Product status: The returned product must be brand new, unused, undamaged, and all accessories, labels and original packaging are intact. ​

Special product restrictions: For some specific products, such as customized tools or opened products that affect secondary sales, the unconditional return policy is not applicable unless there is a quality problem. Such products will be clearly marked on the product details page. ​

(II) Exchange Conditions​

Product quality problems: If the product you received has a quality problem, you can apply for an exchange at any time. We will replace the product with a new one for free. ​

Wrongly sent product: If we send the wrong product, you can apply for a replacement and we will bear the relevant costs. ​

III. Return and Exchange Process​

(I) Application process​

Online application: Log in to tuvvow.com, enter the "My Orders" page, select the order you want to return or exchange, click "Apply for Return or Exchange", and fill in the relevant information and submit the application according to the system prompts. ​

Customer Service Application: You can also contact our 24-hour online customer service or call our customer service number + 86 18339296005 to explain the reason and requirements for return or exchange. You can also send an email to service@tuvvow.com to clearly describe the return or exchange details. ​

(II) Review and Processing​

Our customer service team will contact you within 24 hours after receiving your application to confirm the return or exchange application information and provide you with further guidance. If your application is approved, you will receive a confirmation email with the return address.​

(III) Return of goods​

Please send the returned goods together with all accessories, labels and original packaging to the following address: Room 226-7, Building 4, Jiangnan New World Commercial Center, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province. You need to bear the shipping cost of the returned goods, but we will compensate the corresponding shipping cost for returns and exchanges due to product quality problems or our wrong shipment. ​

(IV) Refund or exchange processing​

We will handle the refund or exchange procedures for you within 7 working days after receiving the returned goods and checking them. The refund will be refunded according to the original payment method, and the exchanged goods will be arranged for delivery as soon as possible. ​

IV. Notes​

Gift processing: If the goods you purchased include gifts, you must return the gifts when applying for a return. If the gifts cannot be returned, we will deduct the corresponding amount from the refund according to the value of the gifts. ​

Customized goods: Customized goods are special and will not be accepted for return or exchange unless there is a quality problem. Please confirm the customization requirements before placing an order.​

V. Contact Us​

If you have any questions about the return and exchange policy or process, you can contact us at any time through the following methods:​

Customer Service Hotline: +86 18339296005​

Email: service@tuvvow.com​

Online Customer Service: Log in to tuvvow.com and click the online customer service icon in the lower right corner of the website to communicate with us in real time. ​

We will continue to optimize the return and exchange service. If there are any updates to this policy, they will be announced on tuvvow.com. Thank you for your support and trust in tuvvow.com. We will serve you wholeheartedly!