Logistics Policy​

Welcome to tuvvow.com! Jiaxing Xinhong New Energy Co., Ltd. is committed to providing convenient and efficient logistics services for Australian users. The following is a detailed introduction to our logistics policy. ​

1. Delivery Range​

We provide delivery services to the entire Australia. Whether you are in a bustling city or a remote area, you can easily purchase your favorite tools and enjoy free shipping services throughout the store. ​

2. Delivery Time​

Regular area: After the order payment is successful, we will process the shipment within 1-2 working days. For major cities such as Sydney, Melbourne, and Brisbane, it is expected to be delivered in 3-5 working days; other areas are usually delivered within 5-7 working days. ​

Remote areas: Due to the limitations of transportation and logistics networks, the delivery time in some remote areas of Australia may be extended to 7-10 working days. When you place an order, the system will give an estimate of the specific delivery time based on the delivery address.​

III. Logistics partners​

To ensure the safety and timely delivery of goods, we have established long-term partnerships with well-known logistics companies such as Australia Post and FedEx. These partners have extensive logistics networks and rich delivery experience to escort your shopping. ​

IV. Order tracking​

After successfully placing an order, you will receive a confirmation email containing the logistics tracking number. Log in to tuvvow.com, click "Track Order" in "My Orders", or visit the official website of the logistics partner and enter the logistics tracking number to track the order delivery progress in real time. ​

V. Product delivery​

Delivery standards: The logistics delivery staff will ask the recipient to sign for confirmation at the time of delivery. If the recipient cannot sign in person, he or she can authorize someone else to sign on his or her behalf. The signing on behalf of the recipient is deemed to have been successfully delivered. ​

Exception handling: If you encounter problems such as lost, damaged or delayed delivery of goods during the delivery process, please contact our 24-hour customer service team as soon as possible. You can call our customer service at +86 18339296005, send an email to service@tuvvow.com, or log in to the website and communicate with us through the online customer service in the lower right corner. We will immediately verify the situation and assist you in resolving the problem. ​

VI. Return Logistics​

30-day free return and exchange: If you need to return or exchange goods, please send them back to Room 226-7, Building 4, Jiangnan New World Commercial Center, Xincheng Town, Xiuzhou District, Jiaxing City, Zhejiang Province, if they meet the 30-day free return and exchange policy. For returns or exchanges due to quality problems or our reasons, we will bear the corresponding logistics costs; for returns or exchanges not due to quality reasons, you will bear the logistics costs of sending the returned goods. ​

Return process assistance: When applying for a return or exchange, our customer service staff will provide you with detailed return logistics guidance to ensure that you complete the return process smoothly. ​

VII. Policy changes​

We may update our logistics policies based on policy adjustments of logistics partners, market changes and other factors. The new policy will be announced on tuvvow.com. Please pay attention regularly to learn the latest logistics information. ​

If you have any questions about the logistics policy, please feel free to contact us and we will serve you wholeheartedly!